Are you facing any of these challenges?
Hiring, training, or retaining staff
Highly paid staff primarily spending their time working on low-end tickets
Team overwhelmed with tasks while critical projects are put on hold
Lack of 24/7/365 support, security monitoring and NOC
WE CAN HELP! Co-Managed IT Gives Your IT Team…
TIME
Focus on big impact projects instead of noisy day-to-day tasks
SCALABILITY
US based Support Desk that operates 24/7/365
SECURITY
Experts keep your systems secure with patch management, updates & security tools
ALL-INCLUSIVE
Our pricing is easy to understand and all-inclusive with no hidden costs
How Co-Managed IT Works
Route all of your support calls and emails through our support desk team. We will create tickets and handle Tier 1, Tier 2 and Tier 3 support requests remotely.
Our team will escalate tickets that require on-site support to your team; as well as anything you only want your internal team to handle.
Co-Managed IT frees your team’s time up for the more important tasks that make big impacts to your business operation.
Support Desk & NOC
We’ve built out a singular, US based Support Desk and Network Operations Center (NOC) utilizing a proven and tested service delivery model based on hundreds of years of combined experience and best practices.
Managing Tools & Security
Managing RMM, ticketing and cybersecurity tools take highly skilled personnel and lots of time.
Let our operations and cybersecurity team handle this for you. We even have an optional dedicated SOC and SEIM if needed.
Documentation
We use a state of the art electronic network documentation system. Once your systems and processes have been documented, anyone from our team can immediately provide quality support because they have all of the information and knowledgebase needed at their fingertips. We can provide you and/or key employees access to this documentation as well as yearly Runbooks.
